how to contact us

to best direct your query, we have included contact information within the questions on our faq page.

we update these faqs regularly and it really is the fastest way to get answers to most queries.

we ask, before contacting us, you read any relevant faq’s that relate to you and use the associated details to make contact.

 

quick links

 

tracking or delivery query?

- see all our faq's on shipping, tracking and delivery... or see faq 'who do i contact about a delivery issue or missing package?'.

 

product information?

- see all our faq's on sizing, styling and availability... or see faq 'where can i find product or style information?'.

 

looking for our returns address?

- see all our faq's on returns, refunds and exchanges... or see faq ‘how and where do i return an item?

 

connect with a specific moochi store?

- view our stores page or call us on NZST+64 93582137  and choose the option to be connected with a specific store.

 

have a question not answered by our faq’s?

- please help us improve our faqs by making a faq suggestion.

 

website technical issues?

- if you are having trouble placing an order please contact our online team at online@moochi .com

 

pr and marketing query?

- contact our marketing team on pr@moochi .com

 

business and head office administration

- contact our business team on designpod@moochi .com

 

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